A - We ship your orders from various international warehouses (USA, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they are on the way. Therefore, the partial shipment could be applied to customer's order.
After finishing processing your order, we will send it to the shipping company and it be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
A - The shipping time will depend on your exact location. However, it usually takes only 10 - 15 business days for shipping to the U.S and 15 - 20 business days for international shipping. Also if Express shipping is available for many of the items, express shipping will take 4-7 business days if chosen before you check out.
A - We will send you the tracking code of your orders to the orders to the email that you entered when placing your orders. This email will also guide you how to track your package(s). Please NOTE: that the tracing information will be displayed 2-5 days after you receiving that email.
A - You should see tracking events within 48 - 72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
A - Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
A - When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customs procedure, you might be charged an extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
A - We offer safe shopping and accept payments via PayPal, Credit Card, Debit card or VISA. So, you can choose the most suitable one for you. All products are listed in US Dollars, our system will automatically exchange your currency to make it easy for you when placing your order through us.
2) be kept in the loop about the latest gear and deals.
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